Integration · Bitrix24

Bitrix24 — Click-to-call, call pop-ups and automatic call journaling

Your WiseCloud cloud phone system connects to Bitrix24 so calls are logged automatically and your team can see who's calling before they answer.

What you get

Bitrix24 + WiseCloud, working together

Launch calls straight from Bitrix24 via your phone system, without dialling manually.

Customer records pop up automatically during a call, giving your team context before they answer — using the 3CX Web Client or Chrome Extension.

Calls and chats are logged as records in Bitrix24 automatically, with contact lookup on both.

A new Bitrix24 contact can be created automatically when a call comes in from a number that isn't on file yet.

Configured once on your phone system for the whole business — no per-user setup required.

FAQ

Do we need any extra software for call pop-ups?

You'll need the 3CX Web Client or Chrome Extension for the automatic pop-up to appear when a call arrives.

Are calls logged in Bitrix24 automatically?

Yes — call and chat journaling logs them as records against the right contact automatically.

Is this set up per user or for the whole business?

It's a server-side integration, configured once on your phone system for everyone.

See all integrations, or the full Cloud Phone System feature set.

Other integrations

Not sure what you need? Price a system with the Price Builder or ask us.

We'll set up the integration as part of your cloud phone system install — no extra hassle.