ConnectWise — Click-to-call and automatic call logging for MSPs and IT service providers
Your WiseCloud cloud phone system connects to ConnectWise so your team can call clients straight from a ticket and have every call logged automatically — built for MSPs and IT service providers.
ConnectWise + WiseCloud, working together
Click-to-call from ConnectWise
Launch calls straight from ConnectWise via your phone system.
Automatic call pop-ups
Customer records display automatically as a call comes in.
Call journals
Calls are logged as records in ConnectWise automatically, saving your team from manual data entry.
Auto-create new contacts
New contacts can be created automatically for calls from numbers that aren't already on file.
ConnectWise integration — quick answers
Is this integration suited to MSPs and IT service providers?
Yes — ConnectWise is widely used by MSPs and IT service providers, and the integration is built for exactly that kind of ticket-driven client workflow.
How is it configured?
Through the 3CX Management Console, with API keys set up to enable contact lookup and call logging.
Are calls logged automatically?
Yes — Call Journals log calls as records in ConnectWise without manual entry.
See all integrations, or the full Cloud Phone System feature set.
Connect ConnectWise to your phone system
We'll set up the integration as part of your cloud phone system install — no extra hassle.