ConnectWise — Click-to-call and automatic call logging for MSPs and IT service providers
Your WiseCloud cloud phone system connects to ConnectWise so your team can call clients straight from a ticket and have every call logged automatically — built for MSPs and IT service providers.
ConnectWise + WiseCloud, working together
Click-to-call from ConnectWise
Launch calls straight from ConnectWise via your phone system.
Automatic call pop-ups
Customer records display automatically as a call comes in.
Call journals
Calls are logged as records in ConnectWise automatically, saving your team from manual data entry.
Auto-create new contacts
New contacts can be created automatically for calls from numbers that aren't already on file.
ConnectWise integration — quick answers
Is this integration suited to MSPs and IT service providers?
Yes — ConnectWise is widely used by MSPs and IT service providers, and the integration is built for exactly that kind of ticket-driven client workflow.
How is it configured?
Through the 3CX Management Console, with API keys set up to enable contact lookup and call logging.
Are calls logged automatically?
Yes — Call Journals log calls as records in ConnectWise without manual entry.
See all integrations, or the full Cloud Phone System feature set.
Your phone system connects to these too
Freshdesk
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Zendesk
Contact lookup, call pop-ups and automatic ticket creation
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Pipedrive
Caller ID from your pipeline, logged automatically
See the Pipedrive integration
vTiger
Click-to-call, contact creation and call journaling
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Kommo CRM
Click-to-call, call pop-ups and call logging (formerly amoCRM)
See the Kommo CRM integration
Jetpack CRM
Click-to-call and call logging for your WordPress-based CRM
See the Jetpack CRM integration
Not sure what you need? Price a system with the Price Builder or ask us.
Connect ConnectWise to your phone system
We'll set up the integration as part of your cloud phone system install — no extra hassle.