Standing guard over every customer call
You can’t listen to every call — but WiseSentry can. It automatically reviews your business calls and instantly alerts the right manager when something needs attention, so problems get caught and fixed instead of quietly costing you customers.
The calls you’d want to know about — surfaced automatically
WiseSentry reads the whole conversation, not just a number, so it flags what genuinely matters and leaves the routine calls alone.
Complaints
Spots genuine customer complaints in the conversation — even when no one logs them.
Cancellations & refunds
Flags cancellation and refund threats so you can step in and save the customer.
Abuse & misconduct
Surfaces abusive callers and any agent conduct issues that need a manager’s eyes.
Customer frustration
Detects rising frustration and poor experiences before they become lost business.
Unresolved issues
Identifies calls that ended without a real resolution so nothing slips through.
Low sentiment
Combines AI sentiment with full transcript analysis — not just a raw score.
Set it up once — then it just watches your back
Reviews every call
WiseSentry reads the transcript of each recorded call from your phone system — automatically, in the background.
AI flags what matters
A purpose-built classifier judges each call and flags only the ones that genuinely need attention — no noise.
Routes to the right manager
Each flag is mapped to the responsible department and its manager — by line, queue and agent.
Sends a clear alert
The manager gets an email with the AI summary, severity, full transcript and a link to the recording.
Protect your reputation and your revenue
A single mishandled call can cost a customer for good. WiseSentry gives managers eyes on the calls that count — without trawling through hours of recordings.
- Catch issues early — step in before a frustrated customer leaves a bad review or churns.
- Coach your team — real examples to improve service, with the recording attached.
- Multi-department ready — each location or team’s manager only sees their own calls.
- No extra hardware — works in the background with your existing phone system.
WiseSentry questions
What is WiseSentry?
WiseSentry is an AI call-quality guardian. It automatically reviews your business call recordings, identifies calls that need attention — like complaints, cancellations, abuse or customer frustration — and emails the responsible manager an alert with an AI summary, transcript and recording.
How does WiseSentry decide which calls to flag?
It reads the full transcript of each call (not just a sentiment score) and uses a purpose-built AI classifier to judge whether the call represents a genuine issue. Routine and resolved calls are left alone, so managers only hear about the calls that matter.
Does WiseSentry work with my phone system?
Yes. WiseSentry works in the background with your existing business phone system — there’s no extra hardware to install. It’s a natural add-on to the WiseCloud cloud phone system.
Who receives the alerts?
Alerts are routed to the right person — by line, queue and agent — so each department or location’s manager only sees the calls relevant to their team.
How much does WiseSentry cost?
WiseSentry is tailored to your call volume and number of departments. Book a demo and we’ll put together pricing for your business.
See WiseSentry watch a real call
Book a demo and we’ll show you how WiseSentry flags the calls that matter for your business — and routes them straight to the right manager.