Standing guard over every customer call
You can’t listen to every call — but WiseSentry can. It reads every recorded conversation and alerts the right manager when your business has let a customer down, so problems get fixed instead of quietly costing you customers.
WiseSentry now has its own home. The full product — how it works, what it flags, the evidence and the security detail — lives at wisesentry.com.au.
The calls that cost you customers don’t sound angry
A good agent stays calm and professional while your business fails the person on the other end. WiseSentry reads what was actually said, rather than scoring how it sounded.
Every call, not a sample
Traditional call QA reviews one or two calls in a hundred. WiseSentry reads all of them, applying the same standard every day.
Only when it’s your fault
A call is raised only if your business caused the problem, or its response was inadequate. Supplier failures your team handled well are deliberately left alone.
Multi-department ready
Each location or team’s manager only sees their own calls, and users can be given access to several departments where they need it.
Across 2,349 calls at an Australian corporate travel agency, the calls that needed a manager had a median sentiment score of 82 out of 100 — positive.
Only 3 of the 45 scored 40 or below. That is why a sentiment threshold finds almost none of them, and it is the whole reason WiseSentry exists.
Want every transcript in your CRM too?
The same transcripts WiseSentry reviews can also sync straight into Salesforce, HubSpot, Zoho or Microsoft 365.
The full WiseSentry site is at wisesentry.com.au
How it works, exactly what gets flagged and what doesn’t, the sentiment evidence, data residency and security, and the questions most vendors avoid.