Freshdesk — Calls logged as support tickets, automatically
Your WiseCloud cloud phone system connects to Freshdesk so calls are logged as support tickets automatically — no manual ticket creation after every call.
Freshdesk + WiseCloud, working together
Calls logged as tickets
Call Journaling reports external calls to Freshdesk as tickets, with a configurable subject and ticket type (Question, Incident, Problem or Feature Request).
Caller name on your phone
Inbound and outbound calls trigger a contact lookup, so the caller's name shows on your phone display instead of just a number.
Automatic call pop-ups
The customer record opens automatically in the 3CX Web Client as a call comes in.
Click-to-call from Freshdesk
Launch calls straight from Freshdesk using the 3CX Click2Call browser extension for Chrome or Edge.
Chat journaling too
Chats can be logged to Freshdesk the same way as calls, with a configurable subject.
Freshdesk integration — quick answers
Do calls create a support ticket automatically?
Yes — Call Journaling logs external calls as tickets in Freshdesk, with a ticket type you choose (Question, Incident, Problem or Feature Request).
Will we see the caller's name before we answer?
Yes, calls trigger a Freshdesk contact lookup so the caller's name displays on your phone.
Can we call Freshdesk contacts without dialling manually?
Yes, using the 3CX Click2Call browser extension for Chrome or Edge.
See all integrations, or the full Cloud Phone System feature set.
Connect Freshdesk to your phone system
We'll set up the integration as part of your cloud phone system install — no extra hassle.