TRADITIONAL Phone System VS Cloud Phone System
You’ve probably heard the terms Cloud Phone System, Hosted Phone System, and Virtual Phone System. What do these terms mean?
Let’s make it simple for you! All your phone services will run through your internet connection, using VoIP (voice over IP) technology. We purpose to you the technology which will save money for your business compared to a traditional phone system which is complex and expensive to maintain the box on-premise.
A traditional Phone System – PBX (private branch exchange) is a premise-based business phone system. A traditional PBX requires expensive hardware, specialized installation, and is run on your business site. As such, legacy PBX systems are expensive to set up and maintain and don’t allow simple and quick-to-deploy updates as your business expands and grows. Contact Us today to see how switching to a Cloud Phone System solution could benefit your business.
Call Management
WiseCloud’s phone system is a specialty solution designed to permanently remove the pain and
the cost associated with managing and maintaining your business
Disaster Recovery
Divert calls online or through the mobile app. Your main phone line can be diverted to “call groups” consisting of staff mobile numbers. Your team can operate as normal, taking business calls as though they were in the office.
Call Queuing
Retain callers and reduce frustration when lines are busy. Calls are queued within the carrier network rather than on your phone system and lines. With network Call Queueing you have unlimited line capacity.
Display Number
Display a caller’s number or the number the caller dialed. This is useful when multiple numbers are routing to a single destination and when receiving calls on personal mobile. The recipient can see the call is a work based call before answering.
Call Recording
A cloud-based feature that can be activated instantly on any number without any hardware installation. Recordings can be downloaded or delivered by email or FTP. Call Recording is available on all inbound numbers.
IVR – Auto Attendant
Interactive voice response (IVR) adds an automated menu system to your number so that the caller can select the part of the business they want to be connected to, such as sales or customer service.
Online Call Statistics
Essential for maintenance, monitoring, and training, providing invaluable information for efficient management of inbound traffic. Scheduled reports can be sent by email at specified intervals. CSVs may also be downloaded.