Every call, transcribed — and pushed straight into your CRM
Stop re-listening to recordings to remember what was said. WiseCloud automatically transcribes your business calls and pushes the transcript straight into Salesforce, HubSpot, Zoho or Microsoft 365 — right on the contact record, searchable and ready for your team.
From phone call to CRM record, automatically
Every call, automatically transcribed
Calls recorded through your WiseCloud cloud phone system are automatically transcribed — no manual note-taking, no extra software to run.
Pushed straight into your CRM
The transcript syncs into Salesforce, HubSpot, Zoho or Microsoft 365 alongside the call recording, so the full conversation sits right on the contact record your team already works from.
Search past conversations
Find what was actually said on a call by searching transcript text — instead of re-listening to recordings to find one detail.
Powers WiseSentry
The same transcripts feed WiseSentry, our AI call-quality guardian — so if you want calls automatically flagged for a manager's attention, the transcription is already there to build on.
Australian-hosted
Call data is processed and stored on Australian-based infrastructure, consistent with the rest of your WiseCloud phone system.
No extra hardware or software
Transcription works with the cloud phone system you already have — there's nothing extra to install on your desk phones or computers.
Transcripts land where your team already works
No separate transcript library to check. The conversation sits on the same contact record as the call itself, alongside the recording.
Want calls automatically flagged, not just transcribed?
WiseSentry uses these same transcripts to automatically alert a manager when a call needs attention.
Call transcription questions
Which CRMs can receive call transcripts?
Transcripts can sync alongside your call records into Microsoft 365, Salesforce, HubSpot and Zoho CRM — the same integrations WiseCloud already supports for click-to-call and screen pop.
Do we need call recording turned on for transcription to work?
Yes — transcription is generated from the call recording already built into your WiseCloud cloud phone system, so there's nothing extra to set up on the phone side.
Is this the same as WiseSentry?
They're related but different. Call transcription is the underlying capability — every call transcribed and made searchable. WiseSentry builds on top of it, automatically reviewing transcripts and alerting a manager when a call needs attention.
How much does call transcription cost?
It depends on your call volume and which CRM integration you need. Get in touch and we'll put together pricing for your business.
Get every call transcribed and synced to your CRM
Tell us which CRM you use and we'll set up transcription as part of your cloud phone system.