Zendesk — Contact lookup, call pop-ups and automatic ticket creation
Your WiseCloud cloud phone system connects to Zendesk so inbound calls are matched to the right contact automatically, and a new ticket is created when the call ends.
Zendesk + WiseCloud, working together
Automatic contact matching
Inbound calls import the contact from Zendesk into your phone system, showing the caller's name no matter which phone you're using.
New ticket per call
When a call ends, a new Zendesk ticket can be created automatically, depending on your configuration.
Call pop-up in your browser
Using the 3CX Web Client, the contact record opens automatically in a new tab as soon as the phone rings.
Click-to-call from Zendesk
Launch calls straight from Zendesk using the 3CX Click2Call browser extension for Chrome or Edge.
Call & chat journaling
Both calls and chats can be logged to Zendesk automatically, with configurable reporting parameters.
Zendesk integration — quick answers
Is a new Zendesk ticket created for every call?
It can be — depending on configuration, a new ticket is created automatically when the call ends.
Will unknown callers be added as new contacts?
Yes, that can be configured — if a caller isn't found in Zendesk, a new contact is created automatically.
What's needed for the integration to map calls correctly?
The email address on the 3CX extension needs to match the Zendesk user's email, so the system knows who's taking the call.
See all integrations, or the full Cloud Phone System feature set.
Connect Zendesk to your phone system
We'll set up the integration as part of your cloud phone system install — no extra hassle.