MongoDB — Connect your custom-built system running on MongoDB
Running a custom-built CRM or business system on MongoDB? Your WiseCloud cloud phone system can connect directly to it via a template tailored to your database structure.
MongoDB + WiseCloud, working together
Built for your data structure
Since every MongoDB setup is structured differently, the integration uses a sample template that's adapted to match your specific collections — not a generic one-size-fits-all connector.
Caller ID from your database
Incoming calls are matched to a contact by name, number or email from your MongoDB collection.
Call & chat journalling
Call and chat details are logged back into your MongoDB database automatically.
Create new contacts automatically
New contact records can be created in your database for calls from numbers that aren't on file yet.
Click-to-call
Dial straight from your system through your WiseCloud phone system.
MongoDB integration — quick answers
Does this work with any MongoDB-based system?
It's adapted to your specific database structure using a customisable template — WiseCloud can configure this to match your collections and fields.
Do we need a specific CRM product for this?
No — this is for a custom-built system using MongoDB as its database, not an off-the-shelf CRM.
How is it configured?
Via the 3CX Management Console — the connection string, database name and contacts collection are set up to match your system.
See all integrations, or the full Cloud Phone System feature set.
Connect MongoDB to your phone system
We'll set up the integration as part of your cloud phone system install — no extra hassle.