SQL Databases — Connect your own Microsoft SQL Server, MySQL or PostgreSQL system
Running a custom-built CRM or business system on Microsoft SQL Server, MySQL or PostgreSQL? Your WiseCloud cloud phone system can connect directly to it — no off-the-shelf CRM required.
SQL Databases + WiseCloud, working together
Works with your existing database
Connects to Microsoft SQL Server, MySQL or PostgreSQL — whatever your custom system is already built on.
Contact lookup on incoming calls
External incoming calls trigger a lookup against your database so the caller can be matched to an existing record.
Create new contacts automatically
New contact records can be created in your database automatically for calls from numbers that aren't on file.
Call details logged to your database
Call details are logged directly into your own database rather than a separate system you'd need to reconcile.
SQL Databases integration — quick answers
Do we need an off-the-shelf CRM for this to work?
No — this connects directly to a custom-built system running on Microsoft SQL Server, MySQL or PostgreSQL.
How is it set up?
Through the 3CX Management Console under CRM Integration, selecting your database type and connection details. WiseCloud can configure this for you.
Will it show caller names from our own database?
Yes — incoming calls are looked up against your database so matched callers show by name, not just number.
See all integrations, or the full Cloud Phone System feature set.
Connect SQL Databases to your phone system
We'll set up the integration as part of your cloud phone system install — no extra hassle.