HubSpot — Call logging, click-to-call and contact lookup with HubSpot CRM
Your WiseCloud cloud phone system connects to HubSpot so calls are logged automatically against the right contact, and your team can dial straight from the CRM.
HubSpot + WiseCloud, working together
Calls logged on the Contact Card
Calls and chats are logged directly on the HubSpot Contact Card as CRM call records, including a link to the recording (available for 90 days by default).
Click-to-call from the browser
The 3CX Click2Call browser extension for Chrome or Edge lets your team launch calls straight from HubSpot.
Contact lookup on calls
Search HubSpot contacts and companies from the 3CX Web Client by name, phone or email for external calls.
Caller name on mobile
Inbound calls to the 3CX mobile app show the caller's name automatically, pulled from your HubSpot contacts.
Auto-create new contacts
Create a new HubSpot contact directly from the 3CX client when a call comes in from a number that isn't on file yet.
HubSpot integration — quick answers
Are calls automatically logged in HubSpot?
Yes — calls and chats are logged on the HubSpot Contact Card as CRM records, with a link to the call recording included.
Can we call HubSpot contacts without leaving the browser?
Yes — the 3CX Click2Call extension for Chrome or Edge lets you launch calls directly from HubSpot.
Will inbound calls show the caller's name?
Yes, on the 3CX mobile app, caller names are shown automatically when the number matches a HubSpot contact.
What's needed to set up the HubSpot integration?
HubSpot requires OAuth2 authorisation, so a HubSpot Developer account is used to authorise the connection — WiseCloud handles this as part of setup.
See all integrations, or the full Cloud Phone System feature set.
Your phone system connects to these too
Zoho CRM
Screen pop, click-to-call and call recording links in Zoho
See the Zoho CRM integration
Bitrix24
Click-to-call, call pop-ups and automatic call journaling
See the Bitrix24 integration
ConnectWise
Click-to-call and automatic call logging for MSPs and IT service providers
See the ConnectWise integration
Freshdesk
Calls logged as support tickets, automatically
See the Freshdesk integration
Zendesk
Contact lookup, call pop-ups and automatic ticket creation
See the Zendesk integration
Pipedrive
Caller ID from your pipeline, logged automatically
See the Pipedrive integration
Not sure what you need? Price a system with the Price Builder or ask us.
Connect HubSpot to your phone system
We'll set up the integration as part of your cloud phone system install — no extra hassle.