Microsoft 365 — Sync users, calendar and presence with Microsoft 365
Your WiseCloud cloud phone system connects directly to Microsoft 365 — syncing users, calendar status and contacts, and bridging calls with Microsoft Teams.
Microsoft 365 + WiseCloud, working together
Automatic user sync
Microsoft 365 user accounts sync automatically, creating phone system extensions without manual setup — and staff can log in with their existing Microsoft credentials (SSO).
Calendar-aware presence
Your phone status automatically updates based on your Microsoft 365 calendar. In a scheduled meeting? Your phone won't ring — it switches back once the meeting ends.
Teams call bridging
With Teams Direct Routing, calls can move between your cloud phone system and Microsoft Teams, and 3CX calls can be forwarded to your Teams account.
Contact sync
Personal Microsoft 365 contacts sync to your personal phonebook, and shared mailbox contacts can sync to the company-wide phonebook.
Outlook calendar sync
Appointments booked through your phone system create matching events directly in Outlook, kept in sync if you move or cancel them.
Reliable email notifications
Notifications send via Microsoft 365 email, avoiding the spam-folder issues generic notification emails sometimes run into.
Microsoft 365 integration — quick answers
Do we need to manually create phone extensions for staff?
No — Microsoft 365 user accounts sync automatically and create matching extensions on your cloud phone system.
Can staff log in using their Microsoft account?
Yes, single sign-on (SSO) with Microsoft credentials is supported.
Will my phone stop ringing during a Teams meeting?
Yes — presence sync reads your Microsoft 365 calendar status and automatically updates your phone availability, so calls don't interrupt a scheduled meeting.
Can we still use Microsoft Teams for calls?
Yes — Teams Direct Routing bridges your cloud phone system with Teams, so calls can move between the two and be forwarded to Teams.
See all integrations, or the full Cloud Phone System feature set.
Connect Microsoft 365 to your phone system
We'll set up the integration as part of your cloud phone system install — no extra hassle.