How to Access and Download Call Recordings
If call recording is enabled on your WiseCloud phone system, recordings are available in the Recordings section of the web client and mobile app — here's how to access them.
4 steps to get it done
Open the Recordings section
In the 3CX web client or mobile app, go to the Recordings section to see a searchable list of your call recordings.
Search and find a recording
Use the search and filter options to find a specific call by date, number or contact.
Play, download or delete
From the Recordings page you can play a recording directly, download it, or delete it — depending on your permissions.
Start a recording mid-call (if needed)
If a call isn't already being recorded automatically, you can click the Record button during an active call to start one.
Tips:
- Recording access is permission-based — an administrator can enable "Show Call Recordings" and "Allow Deletion" per user in the management console.
- For staff who need to run reports and listen to recordings without full system access, WiseCloud can set up more limited access so they only see what's relevant to them.
Quick answers
Can I download a call recording?
Yes, from the Recordings section of the web client or mobile app, provided your account has download permission enabled.
Can I see recordings for calls other than my own?
That depends on your permissions — administrators can grant broader access, or restrict staff to only their own calls.
Do I need to manually start recording every call?
No — if call recording is enabled system-wide, calls record automatically. The manual Record button is there for ad hoc cases where it isn't already on.
More 3CX how-tos
How to Set Up the 3CX Mobile App
How to install and provision the 3CX app on your phone so you can make and take business calls from anywhere.
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3CXHow to Reset Your 3CX Web Client Password
How to reset a forgotten password for the 3CX web client, or change it while logged in.
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3CXHow to Set Up and Check Your Voicemail
How to check your voicemail messages from your desk phone, the 3CX app, or remotely — and how it's all set up.
Read the guide
Need a hand with setup?
WiseCloud can configure your handsets, headsets and network gear for you as part of installation — no troubleshooting required.