How to Reset Your 3CX Web Client Password
Forgotten your password, or just want to change it? Here's both routes.
4 steps to get it done
Forgotten password: use the login page link
On the 3CX web client login page, click the "forgot password" link. An email is sent to the address on your account.
Set a new password
Open the email and click "Set your password", then enter and confirm your new password. This link expires after 24 hours, so do it promptly.
Already logged in: change it from Settings
If you're already logged in, go to Settings > General and click Change Password instead.
Meet the password requirements
Your new password needs to be at least 10 characters, with no spaces, and include at least one lowercase letter, one uppercase letter, one digit and one special character.
Tips:
- If the reset email doesn't arrive, check your spam folder before contacting WiseCloud — the sending address can sometimes be filtered.
- An administrator can also trigger a password reset email for you if you're locked out entirely.
Quick answers
What if my password reset email doesn't arrive?
Check your spam folder first. If it still doesn't turn up, contact WiseCloud and we can check your account or have an administrator trigger the reset.
How long do I have to use the reset link?
The reset link expires after 24 hours, so set your new password promptly once you receive the email.
What are the password requirements?
At least 10 characters, no spaces, with at least one lowercase letter, one uppercase letter, one digit and one special character.
More 3CX how-tos
How to Set Up and Check Your Voicemail
How to check your voicemail messages from your desk phone, the 3CX app, or remotely — and how it's all set up.
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3CXHow to Change Your Voicemail Greeting
How to record or upload a personal voicemail greeting, including different greetings for different statuses.
Read the guide
3CXHow to Add a New User (Extension) to Your Phone System
How a new staff member gets set up with their own extension on your WiseCloud cloud phone system.
Read the guide
Need a hand with setup?
WiseCloud can configure your handsets, headsets and network gear for you as part of installation — no troubleshooting required.