How to Set Up Call Forwarding
Call forwarding rules decide what happens to a call depending on your status — Available, Away, Do Not Disturb and so on — so no call needs to go unanswered.
5 steps to get it done
Open call forwarding settings
In the web client, click Settings, then Call Forwarding.
Choose a status to configure
Click on a status option (Available, Away, Do Not Disturb, etc.) to set the forwarding rule for that status.
Pick where calls should go
Forward to voicemail, a colleague's extension, an external number, or "My mobile".
Forward to your mobile, with or without announcement
When forwarding to "My mobile", you can enable "Rebound" so the call is announced and you choose to accept or reject it, or set both your desk phone and mobile to ring together.
Save and switch status as needed
Your forwarding rule applies automatically whenever you switch to that status — for example, everything goes to voicemail the moment you set yourself to Do Not Disturb.
Tips:
- Set up your Away and Do Not Disturb rules once, and they'll apply automatically every time you switch status — no need to reconfigure forwarding each time.
- The "Rebound" option is useful if you want the choice to accept or reject a forwarded call, rather than it just ringing through unannounced.
Quick answers
Can I forward calls to my personal mobile?
Yes — choose "My mobile" as the forwarding destination, with the option to have the call announced so you can accept or reject it.
Does forwarding change automatically based on my status?
Yes — each status (Available, Away, Do Not Disturb) has its own forwarding rule, applied automatically when you switch status.
What happens to calls when I'm in Do Not Disturb?
You can set DND calls to go straight to voicemail, or forward elsewhere — it's fully configurable per status.
More 3CX how-tos
How to Set Your Availability Status
How to switch between Available, Away, Do Not Disturb and custom statuses — and what each one does to your incoming calls.
Read the guide
3CXHow to Access and Download Call Recordings
How to find, play and download your call recordings from the 3CX web client or mobile app.
Read the guide
3CXHow to Set Up the 3CX Mobile App
How to install and provision the 3CX app on your phone so you can make and take business calls from anywhere.
Read the guide
Need a hand with setup?
WiseCloud can configure your handsets, headsets and network gear for you as part of installation — no troubleshooting required.