How to Transfer a Call on Your Yealink Phone
There are three ways to pass a caller to a colleague on a Yealink desk phone: send it straight through (blind), speak to your colleague first (attended), or press their BLF key. Here's how each one works.
Applies to: Yealink T33G, Yealink T54W, Yealink SIP-T85W, Yealink SIP-T87W
4 steps to get it done
Blind transfer (send the call straight through)
During the call, press the Transfer soft key (or the TRAN key). The caller is put on hold. Dial your colleague's extension or the external number, then press the B Transfer soft key. The call goes straight to them and your phone is free.
Attended transfer (announce the caller first)
During the call, press Transfer and dial your colleague's extension, then press Send or the # key. When they answer, tell them who is calling, then press Transfer again to connect them. If they can't take it, press Cancel to go back to the caller.
Semi-attended transfer
Dial the colleague as for an attended transfer, but press Transfer while their phone is still ringing. The caller is connected as soon as your colleague answers.
One-touch transfer with a BLF key
If your phone has a BLF key set up for a colleague, press that key during a call to transfer the caller to them (usually a blind transfer, depending on how the phone is set up). The key's light shows whether they are free, ringing or on a call before you press it.
Tips:
- Use attended transfer for important callers so your colleague knows who is on the line before they pick up.
- Set up BLF keys for the people you transfer to most. It turns a transfer into one button press — see our guide How to Set Up BLF Keys on Your Yealink Phone.
- Soft key names can differ slightly between Yealink models and firmware versions, but the steps are the same.
Quick answers
What is the difference between a blind and an attended transfer?
A blind transfer sends the caller straight to the other person without speaking to them first. An attended transfer lets you talk to your colleague, explain who is calling, and then connect the caller.
What happens if my colleague doesn't answer a blind transfer?
The call follows your colleague's own forwarding rules, usually to their voicemail or another destination set up on the phone system.
Can I transfer a call to a mobile number?
Yes. Dial the full mobile number instead of an extension when you transfer. On a 3CX system you can also transfer to a colleague's extension and let it ring on their mobile app.
More Yealink how-tos
How to Make a Conference Call on Your Yealink Phone
How to add a third person to a call on a Yealink desk phone, merge two calls into a conference, and when to use a 3CX meeting instead.
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YealinkHow to Change the Ringtone and Volume on Your Yealink Phone
How to change the ring volume, the call (handset and speaker) volume and the ringtone on a Yealink desk phone.
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YealinkHow to Connect Your Yealink Phone to WiFi
How to connect a WiFi-enabled Yealink desk phone (T54W, SIP-T85W, SIP-T87W) to your wireless network.
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Need a hand with setup?
Wise Cloud Technology can configure your handsets, headsets and network gear for you as part of installation — no troubleshooting required.