How to Change Your Voicemail Greeting
You can record a custom voicemail greeting for your extension — and even set a different greeting depending on whether you're available, away, or in a meeting.
4 steps to get it done
Open greeting settings in the web client
Log into the 3CX web client, click your avatar in the top right corner, then go to Settings > Greetings.
Choose how to record it
Upload an audio file for your greeting, or record one directly from your IP phone by clicking the deskphone icon.
Set a greeting per status (optional)
In your extension's Forwarding Rules, you can set a different greeting for each status — Available, Away, Do Not Disturb and so on — so callers hear the right message depending on your availability.
Change your greeting from a desk phone
Alternatively, dial 999, enter your PIN and #, then dial 8 to record a new greeting message directly from the handset.
Tips:
- A status-specific greeting is a nice touch — e.g. a different message when you're on leave versus just away from your desk.
- Keep it short — callers who reach voicemail generally want a fast way to leave their message.
Quick answers
Can I have a different greeting depending on my status?
Yes — each status (Available, Away, Do Not Disturb, etc.) can have its own greeting, configured in your extension's Forwarding Rules.
Can I record my greeting from my desk phone instead of a computer?
Yes — dial 999, enter your PIN and #, then dial 8 to record directly from the handset.
Need a hand with setup?
WiseCloud can configure your handsets, headsets and network gear for you as part of installation — no troubleshooting required.