How to Change Your Voicemail Greeting
You can record a custom voicemail greeting for your extension — and even set a different greeting depending on whether you're available, away, or in a meeting.
4 steps to get it done
Open greeting settings in the web client
Log into the 3CX web client, click your avatar in the top right corner, then go to Settings > Greetings.
Choose how to record it
Upload an audio file for your greeting, or record one directly from your IP phone by clicking the deskphone icon.
Set a greeting per status (optional)
In your extension's Forwarding Rules, you can set a different greeting for each status — Available, Away, Do Not Disturb and so on — so callers hear the right message depending on your availability.
Change your greeting from a desk phone
Alternatively, dial 999, enter your PIN and #, then dial 8 to record a new greeting message directly from the handset.
Tips:
- A status-specific greeting is a nice touch — e.g. a different message when you're on leave versus just away from your desk.
- Keep it short — callers who reach voicemail generally want a fast way to leave their message.
Quick answers
Can I have a different greeting depending on my status?
Yes — each status (Available, Away, Do Not Disturb, etc.) can have its own greeting, configured in your extension's Forwarding Rules.
Can I record my greeting from my desk phone instead of a computer?
Yes — dial 999, enter your PIN and #, then dial 8 to record directly from the handset.
More 3CX how-tos
How to Add a New User (Extension) to Your Phone System
How a new staff member gets set up with their own extension on your WiseCloud cloud phone system.
Read the guide
3CXHow to Set Up Call Forwarding
How to forward your calls to a colleague, your mobile, an external number, or voicemail — and how forwarding rules change based on your status.
Read the guide
3CXHow to Set Your Availability Status
How to switch between Available, Away, Do Not Disturb and custom statuses — and what each one does to your incoming calls.
Read the guide
Need a hand with setup?
WiseCloud can configure your handsets, headsets and network gear for you as part of installation — no troubleshooting required.