How to replace an old Telstra or Optus phone system with a cloud phone system

Step 1: Check your current contract

Before you switch, check whether your current provider has a lock-in period or early-exit fee, and whether there's an outstanding balance. Some carriers require the final bill to be settled before they release a number.

Step 2: List your numbers and how calls should flow

Write down every number you want to keep (your main line and any direct lines) and how calls are answered today: who picks up first, what happens after hours and where overflow calls go. We use this to design your IVR menu, call queues and ring groups so the new system works the way your business already does.

Step 3: Work out how many lines you need

WiseCloud charges per line, not per user. A line is one simultaneous call, and every staff member gets their own extension, mobile app and desktop app at no extra cost. As a rule of thumb, you need about one line for every 3–4 staff who use the phone. For example, a 10-person office needing 4 lines pays $119.80 a month ex GST, versus $299.50 at $29.95 per user. See per-line vs per-user pricing.

Step 4: Decide on handsets and internet

Your team can use the free mobile and desktop apps, bring compatible IP handsets, or choose new Yealink desk and DECT phones. A cloud phone system runs over your internet connection; if yours needs an upgrade, WiseCloud's Business NBN is from $94.95 a month ex GST with a static IP.

Step 5: Port the numbers and install on site

We handle the porting paperwork with your outgoing carrier at no extra cost. Our local team then installs the system at your office, sets up the handsets, tests every line with you and cuts over with no downtime. We work with your IT provider, builder or electrician so the phones and internet work on day one.

Step 6: Pay only once it's working

Nothing is payable until the system is installed and working. There's no lock-in contract, and you can start with a free 2-week trial.

What a customer said after moving off Optus

"We recently upgraded from an old Optus system to Wise Cloud and we are very happy with the results. Not only is the system easy to use and full of functionality, it meets all our needs and is highly customisable too."

Hellyn Saunders, Google review

Where we install in South East Queensland

WiseCloud has local teams in each of these areas: Gold Coast, Brisbane, Logan, Moreton Bay and the Sunshine Coast. We also serve Ipswich and Redlands.