A phone system that gets genuine emergencies through immediately
A worried pet owner calling about a genuine emergency can't afford to wait behind routine booking calls. WiseCloud's cloud phone system helps your clinic separate urgent calls from routine ones — and stay reachable after hours.
Veterinary reception has to juggle routine bookings, prescription requests and genuine emergencies on the same phone line, often while also managing animals and clients in the clinic.
Get emergencies through immediately
An IVR menu ("Press 1 for emergencies") routes urgent calls straight to a person, ahead of routine booking or prescription calls.
Cover after-hours and on-call
An AI voice agent can answer after-hours calls, capture the situation and pass emergency details straight to your on-call vet.
Reach the on-call vet from anywhere
Mobile and desktop apps mean the vet on call can take a clinic call from home or on the road, showing the clinic's number.
Keep working through an outage
Disaster-recovery divert automatically redirects calls to mobiles if the clinic's internet or power drops.
Never lose a call during a busy morning
Call queuing holds callers with a message instead of an engaged tone during your clinic's busiest periods.
Pair it with AI Voice Agents
Add an AI voice agent to answer after-hours calls, capture emergency details and pass them straight to your on-call vet.
Veterinary Clinics — quick answers
Can genuine emergencies be routed ahead of routine calls?
Yes — an IVR menu lets callers indicate an emergency so it reaches a person immediately, rather than queuing behind routine bookings.
How are after-hours emergency calls handled?
An AI voice agent can answer after-hours calls, capture the details of the situation, and get them straight to your on-call vet.
Can the on-call vet take clinic calls from home?
Yes. The mobile and desktop apps let the on-call vet answer clinic calls from anywhere with internet, still showing the clinic's number.
What does it cost for a veterinary clinic?
WiseCloud is $29.95 ex GST per unlimited phone line per month, per line rather than per staff member.
See the full Cloud Phone System features and pricing, or check our buyer's guides.
Get your veterinary clinics phone system set up
Free 2-week trial, free number porting, and local Gold Coast & Brisbane support.